Luis Ibarra

Appsmith · Remote

Open-source low-code platform for building internal apps, deployed across AWS, GCP, and Azure by teams worldwide.

• ▹ Troubleshoot production incidents in distributed, containerized (Docker/Kubernetes) environments — diagnosing failures across application and cloud infrastructure layers (AWS, GCP, Azure) for a global developer community.
• ▹ Implement third-party datasource integrations into the platform, expanding available connectors so customers can use external services directly within their workflows.
• ▹ Integrate a debugging SDK into the support workflow, enabling richer diagnostic data capture and reducing investigation time for complex issues.
• ▹ Build AI-powered log analysis tooling using LLM-based prompts to automate log investigation and improve operational visibility.
• ▹ Analyze logs and metrics in Grafana Cloud to identify root causes, performance bottlenecks, and system instability in production.
• ▹ Contribute to internal runbooks, incident documentation, and support articles — reducing recurrence of common issues across a cross-timezone team.

Professional Industrial Services SAS · Remote

Vehicle tracking and fleet management platform serving 1,000+ users and vehicles across Colombia and the Dominican Republic.

• ▹ Designed and deployed Go and Python backend services and APIs for the logistics platform, handling real-time tracking and fleet operations at scale.
• ▹ Migrated backend services to Docker containers, improving deployment consistency, fault tolerance, and environment parity across dev and production.
• ▹ Migrated manual deployments to automated CI/CD pipelines with GitHub Actions, eliminating manual errors and improving release velocity.
• ▹ Operated and optimized PostgreSQL databases across multiple environments, ensuring data integrity, performance, and availability.
• ▹ Investigated and resolved production issues across application and infrastructure layers, minimizing downtime.

Scotiatech · Remote

Technology arm of Scotiabank, operating across 55+ countries in a regulated banking environment.

• ▹ Maintained 200+ mission-critical banking applications across 55+ countries and 3,000+ branches, ensuring service delivery and system stability at enterprise scale.
• ▹ Diagnosed and resolved database and infrastructure issues, minimizing downtime across a globally distributed environment.
• ▹ Managed support requests through ServiceNow, documenting solutions to build a reusable knowledge base.